PAYMENT TERMS

Our MYOB system automatically places a “7 DAY NETT ACCOUNT” on every invoice pertaining to an account holder.   Cash accounts will need to be paid prior to shipping including freight charges.

GST will be charged at the according Government rate to the invoice.

MINIMUM ORDER

 As specified in contents on website.

OWNERSHIP OF GOODS – TITLE OF GOODS

All goods shall REMAIN THE PROPERTY of Inspire International - Linen Lovers and the title to the goods shall not pass to you until you have paid Inspire International all monies owing to us by you under all sales of goods contracts entered into between us.  Until you have made full Payment of the goods they shall remain the property of Inspire International.

MONEY BACK GUARANTEE

Inspire International prides itself on its friendly, courteous and speedy service on a national and international basis. Inspire customer satisfaction is ensured through a money back guarantee on any faulty stock that has been delivered to our clientele.  Any claims should be raised with the office within 7 days of receipt of goods, and in any case where products are deemed to be faulty all money, including freight charges, will be refunded.  In the case of change your mind on receipt of goods, money will be refunded minus total freight charges, i.e. Meaning delivery and return, provided the customer notifies the office within 7 days of delivery and the stock is returned in its ORIGINAL PACKAGING AND UNUSED.

PLEASE NOTE DUE TO HEALTH REGULATIONS SHEETING THAT IS OPENED WILL NOT BE REFUNDED - FOR THIS REASON PLEASE CHOOSE CAREFULLY.

DUE TO THE SENSITIVE NATURE OF BED BUG PROTECTORS WE DO NOT OFFER REFUNDS - AS THESE COULD BE COMING BACK FROM AN INFECTED PROPERTY.

CREDIT CLAIMS FOR RETURNING STOCK

All credit claims must be approved by the office and a Credit Claim Authority Number and Reason For Return Form must be obtained prior to our acceptance of the claim and the goods being returned. We will only accept credit claims on goods if they are:  Raised with the office within 7 days of delivery and returned in the original packaging, and unused due to Australian Health Regulations.  The goods must be returned with the correct paperwork that is obtainable from the office staff, and is to be completed and attached to the order, this paperwork includes:   Invoice Number, Reason for Return Form and Credit Claim Authority Number.  We will not pay the freight for CHANGE OF MIND RETURNS: you will be responsible for all freight charges including delivery and return.  We will nominate the carrier for return of goods. (Fastways).

CREDIT CLAIMS RE GOODS DAMAGED IN TRANSIT

Goods damaged in transit are to be claimed against THE COURIERS USED. The office MUST BE NOTIFIED IMMEDIATELY ON DELIVERY OF THE GOODS.

CREDIT CLAIMS ON PICKING ERRORS – OUR END ONLY

The office must be notified within 48 hours of delivery, and we will supply the correct goods that were originally ordered FREIGHT FREE.

PRICING

Prices are subject to change without notice.

CUSTOMER SERVICE POLICY

If a product is OUT OF STOCK, you the "purchaser" will be notified.  The OUT OF STOCK items will be placed onto backorder and as soon as the stock line/s become available they will be despatched to you the "purchaser".  If the items that are OUT OF STOCK  become UNAVAILABLE or an unacceptable waiting period is deemed by you to have passed,  you the "purchaser" will receive a full refund of any monies paid for such  OUT OF STOCK items.